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Terms & Conditions

Internet Site Policies – Rimonim Hotel Chain


1. General

1.1 Parts of the Site (as henceforth defined) and of these Policies are formulated in masculine form for convenience reasons only, but all which is provided in these Policies and on the Site is intended for both women and men.

1.2 The internet site www.rimonim.com (hereinafter: the "Site") is an internet site situated under the exclusive ownership of the Hachsharat Hayishuv Hotels Ltd. Company, operator of the Rimonim Hotel chain across the country (hereinafter: the "Company"). The Site provides, among other things, information regarding the Company's hotels, the services provided by the hotels, the prices, sales, etc. Additionally, vacation packages in connection with the Company's hotels and as specified on Site, may be purchased in the framework of the Site, all subject to the provisions of these Policies.

1.3 Ordering the aforementioned vacation packages (hereinafter: the "Services") through the Site will be performed as henceforth described. Let it be clarified that ordering the Services is an obligating procedure for all intents and purposes and is equal to reserving rooms by any other means, vis-à-vis the Company's Internet / Reservations Department.

2. Terms of use of the Site

2.1 Each person who enters the Site and/or any person who purchases and/or who is interested to purchase Services through the Site (hereinafter: the "User"), declares and obligates that he is aware of these Policies, that he read them, understood the provisions contained therein and agrees to its instructions, and that he and/or anyone on his behalf will not have any argument and/or claim and/or demand directly or indirectly, against the Company and/or the Site and/or whosoever of its operators and/or whosoever of its owners and/or whosoever of its managers and/or whosoever of its workers and/or whosoever on their behalf.

2.2 The User is entitled to make use of this Site for purpose of ordering and purchasing Services and/or receipt of information only. For avoidance of doubt let it be clarified hereby that it is prohibited to make any use whatsoever of the Site, to the exclusion of the specifications as appearing in these Policies and that the Company maintains all its rights on this matter.

    Let it be clarified that illegal use of this Site and/or of the information appearing therein violates copyrights or other laws connected thereto.

2.3 Any person owning a valid credit card of the credit companies hereinafter specified: American Express, MasterCard, IsraCard, Diners, Visa Leumi, is entitled to purchase Services through the Site, subject to the provisions of the Policies.

2.4 The payment for ordering the Services will be in accordance with the prices on Site at the time of executing the order, which the Company is entitled to update from time to time, in accordance with its exclusive discretion and without need to notify in advance and/or to rationalize.

 2.5 The charging date due to ordering the Services will be in accordance with the payment program to be chosen by the User from amongst the two programs henceforth, all without derogating from the right of Company to add payment programs and/or to update prices and/or to modify the terms of the existing payment programs, at any time and without prior notice, and all by virtue of its exclusive discretion:

Best available rate and Hertz program

2.5.1 Subject to Section 6 henceforth, the charging date for the Services ordered on Site through the program hereinabove, will be the date of arrival to the hotel as entered by the User on Site in the scope of the "Purchase Details", and the credit card's details are provided for purposes of guarantee only.
    During holidays and peak periods, the Chain is entitled to charge the cost of the Services in advance, without prior notice.

Discounted non-refundable rate

2.5.2 The charging date for the Services ordered on Site through the aforementioned program will be immediately upon the time of performing the order on the Site. Let it be clarified, that the charge will be due to the entirety of the Services ordered in advance. Notwithstanding the statements in any other provision in these Policies, let it be clarified that the charge for the Services under this Section will not be cancellable and no refund will be received due to it, in any event whatsoever. Additionally, upon termination of the order on site, it will not be possible to modify its details and/or conditions, without an advanced written confirmation by the Company.

2.6 The Company will not be liable for the content and nature of the information presented and published on Site and on behalf of the Company, in all that pertains to information originating from any third parties whatsoever.

    The User will have no argument and/or claim and/or demand against the Company and/or the Site due to it.

2.7 All images presented on Site are for demonstration purposes only – as the images are presented on the User's computer screen and/or are printed by the User from the computer screen, differences and changes between the appearance of the products in the image and their appearance in reality are possible.

2.8 Links (hereinafter: "Links") to other internet sites (hereinafter: the "Linked Sites") may be found on Site. Such Links are intended for the convenience of the User and for that purpose exclusively. The Company is not responsible for the Links and/or for the Linked Sites and/or for the information appearing therein, their validity, correctness and legality. Any use and/or entrance into the Links and/or to the Linked Sites are on the exclusive responsibility of the User.

    In order to link and/or to present the Site www.rimonim.com on other sites, the Company should be approached to receive written approval. Let it be clarified that the Company is entitled to refuse the foregoing for any reason whatsoever and with no need to rationalize.

2.9 The Company is entitled, by virtue of its exclusive discretion and without warning, to alter from time to time these Policies, the terms of use of the Site, the structure of the Site, its content, appearance, including the scope and availability of the Services offered therein, and any other aspect which is involved in the Site and its operation. The validity of the aforementioned alterations will be as of the date of their publication on Site, unless explicitly determined otherwise.

2.10 The Company and/or the operators of the Site and/or which of its owners and/or its managers and/or its workers and/or whosoever of them or of their behalf, will not bear any liability for the server, through which the Site is operating, including for such server being clean of viruses and/or of other components that may damage the personal computer of User during surfing into the Site and/or purchasing services through the Site and/or any other use in the Site and the User will have no argument and/or claim and/or demand towards the Company and/or which of the operators of the site and/or which of its owners and/or its managers and/or its workers and/or whosoever on their behalf in connection with such damages.

2.11 The Company is not liable for damage of any nature and kind whatsoever caused due to failure and/or delay of any nature and kind whatsoever, to be caused as a result of using the Site and/or from an attempt for such use, including use for purposes of ordering Services and/or information and the User will have no argument and/or claim and/or demand towards the Company in connection with the aforesaid.

2.12 The Company is not liable for any illegal activity that will be executed, if at all, by which of the Users of the Site and/or any other party over which it has no control.

2.13 The Company has the right to prevent or to cease the access of any User to any part whatsoever on the Site and the User will have no argument and/or claim and/or demand towards the Company on this issue.

2.14 Any dispute or disagreement in connection with these Policies and/or the Site, if and inasmuch as shall arise, will be litigated in Israel, in accordance with the laws of the State of Israel only and in the competent courts in the city of Tel Aviv – Yaffo exclusively.

3. Details of the Service Purchaser

3.1 Any User who is interested to purchase Services through the Site will be required to enter the entirety of the correct details as required on Site, including the details of his I.D. and/or the details of his passport (hereinafter: the "Purchase Details").

3.2 The Company is not liable, directly or indirectly, for an event whereby the Purchase Details were not accepted by the system and/or for any technical and/or other problem that prevents the User from purchasing Services through the Site.

3.3 The owners of the Site and/or which of its operators and/or which of its owners and/or which of its managers and/or which of its workers and/or whosoever on their behalf will not be liable for an error made by the User in typing the Purchase Details, including but not exclusively, error in choosing the vacation package, date, number of beds, meals as well as any other Service to be ordered by the user through the Site and the User hereby declares that he will have no argument and/or claim and/or demand on this issue.

3.4 Let it be clarified hereby that typing false Purchase Details constitutes a criminal offence and that the Company will be entitled to take the entirety of measures as available thereto by virtue of any law against parties submitting false details, including claims in torts due to damages that may be caused to the Site, to its operators and/or to whomsoever on their behalf.

4. The Customer Club

The Company will be entitled to create a Customer Club for the inclusion of foreign residents (hereinabove and hereinafter: the "Customer Club"), in accordance and subject to the conditions to be chosen by the Company, in accordance with its exclusive discretion. For avoidance of any doubt, let it be clarified that the Customer Club "Rimonim Click" is intended exclusively for users who are not foreign residents.

Telephone for further inquiries: 972-3-6754558, E-Mail support: info@rimonim.com

5. Booking Procedures

5.1 Any client who is interested to order a vacation on Site performs the booking in the "Ordering System", chooses the required hotel, enters the required details and presses the "Continue" button, an option to register to the Customer Club exists. Page No. 1 – the next page exhibits the calendar for purpose of choosing the required arrival date and departure date. The required dates should be chosen and then the "Continue" button should be pressed; page No. 2 – the details including price, type of room and the remainder of obligatory fields should be filled and then the "Order" button should be pressed; page No. 3 – the booked room details and price should be verified and the entirety of the obligatory fields in "Credit Card Details" should be filled; page No. 4 – Order Summary; page No. 5 – Order Confirmation Notice including a number, may be typed through the "Type" button.

Telephone for further inquiries: 972-3-6754558, E-Mail support: info@rimonim.com

5.2 The Site is intended for orders of private customers, in the scope of individuals and is not intended for group bookings exceeding 5 rooms in the same hotel on the same date.

5.3 The Company is entitled not to confirm the booking request for any reason whatsoever, in accordance with its exclusive discretion and without need of explanations, and the User will have no argument and/or claim and/or demand against the Company on this issue.

6. Procedures for Cancellation and Changing of Orders

6.1 Orders cancellation procedures:

    As of the booking execution date until 48 hours prior to arrival – with no cancellation fee.

    Cancellation of an order in the scope of 48 hours prior the arrival date or failure to arrive to the hotel with no cancellation notice – charge in the sum of one night based on the accommodation.

6.2 Receiving and leaving rooms

    Receipt of rooms: as of 15:00 hours
    Leaving the rooms: up to 11:00 hours.

    Arrival and/or departing prior and/or pursuant the previously stated hours requires advanced confirmation and involves additional payment in accordance with the exclusive discretion of the Company.

7. Ownership and Copyrights

7.1 The copyrights in the Site as well as in any other module connected with the Site are the exclusive proprietary of the Company only.

7.2 Copying, distribution, publication, selling, duplicating, photocopying or alteration of the information as appearing on the Site or part thereof, without the written consent of the Company, are prohibited. This provision applies whether the information or part thereof are in the ownership of the Company and whether in the ownership of a third party, to the exclusion of download for personal and non-commercial use.

7.3 The trademarks and icons, including the logo, which are presented in this Site (hereinafter: the "Trade Marks") are duly registered as the Company's copyrights. Making use of the Trade Marks for any purpose whatsoever, without written consent by the Company, is prohibited.

7.4 The entirety of copyrights on Site are exclusively reserved for the Company, and it retains the right to close the Site or to alter it at any time, in accordance with its exclusive discretion.

8. Miscellaneous

8.1 The number of vacancies in the Company's hotels is limited and reservations are exclusively subject to availability.

8.2 The Company reserves the right to cancel or change the reservation terms, as well as all the prices advertised on Site at any time including after the booking was executed, and the User will not have any argument and / or claim and / or demand in respect thereof, and all even if the Company demands additional price from him after execution of the booking.

8.3 The prices published on Site in its English version are intended for Users who are not Israeli citizens only. For your attention, VAT by virtue of the law will be supplemented to all the prices determined on Site (whether in its English or Hebrew version). In case of ordering Services by a tourist only, VAT in the rate as set forth in Article 30(a)(5) of the Value Added Tax Law will apply.

8.4 Whenever prices are determined on the Site in dollars the amount for payment will be calculated in accordance with the representative rate of the dollar as set forth by the Bank of Israel for the date of payment, the date of booking though the Site or the date of commencement of stay in the hotel, whichever is the higher.

8.5 No double offers and discounts.

8.6 The stay in the hotel shall commence as of the first day specified in the order as of 15:00 hours until 11:00 hours on the departure date.

8.7 Accommodation of children and youths under the age of 18 will be possible only while accompanied by an adult over the age of 21. Booking rooms and accommodation in the Chain's hotels is for adults over the age of 21 only.

8.8 In all that pertains to staying in the hotel – a baby is an infant up to 2 years old and a child is anyone between the ages of 2-12 and will be charged a fee as well.

8.9 The User must be strict of the correctness of the data and precision of details while entering the details upon making the order. The Company will not be liable for an error of any nature and kind whatsoever to be made by the purchaser while typing the Purchase Details, including an error in choosing the hotel, date, number of beds as well as any other Service to be ordered by the purchaser through the Site.

8.10 It is agreed that the Company will be entitled to dispatch updates through electronic mail to all the Site Users and/or to any User who will join the Customer Club though the Site, inasmuch as the Company shall create a Customer Club, and the User will have no argument and/or claim and/or demand on this issue.

8.11 Written confirmation should be attained from the Company in order to connect or to present the Site www.rimonim.com on other internet sites, by manner that the Site will be a "Linked Site".

8.12 The images on Site henceforth the pictures of rooms/hotel are for illustration purposes only.